Privacy Policy — x1111 Platform

1Introduction

Welcome to the x1111 Privacy Policy. This document explains how x1111 ("we", "us", "our") collects, stores, uses and protects the personal data of players and visitors who use the x1111 platform, including the website at x1111.onl and any associated mobile application.

We understand that handing over personal information — especially when real PKR is involved — requires trust. Our approach to data is straightforward: we collect what we need, we use it for the purpose it was given, we protect it properly and we do not sell it. That is the short version. The sections below cover everything in detail.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy. Together, these three documents form the full framework governing your relationship with x1111.

By creating an account or continuing to use the x1111 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way we handle personal data, please do not register or use the platform.

2Data We Collect

x1111 collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your device and browser, and from third-party services used to verify identity or process payments. Below is a clear breakdown of the categories of data involved.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs or political opinions. If any such information is incidentally included in a document you submit for verification, it will not be used for any purpose other than confirming the authenticity of that document.

3How We Use Your Data

The data x1111 collects is used for a defined set of purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main uses are as follows:

• Account management — creating and maintaining your account, verifying your identity and allowing you to log in securely.
• Payment processing — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, and maintaining accurate transaction records.
• Platform delivery — providing you with access to casino games, live casino, sports betting (including cricket and PSL markets), bingo rooms and VIP rewards.
• Security and fraud prevention — detecting suspicious activity, preventing duplicate accounts, investigating potential abuse and protecting all players on the platform.
• Responsible gaming — monitoring play patterns to identify potential harm indicators and enabling self-exclusion, deposit limit and session reminder tools to function correctly.
• Customer support — responding to your queries, resolving disputes and maintaining a record of communications for quality assurance.
• Legal compliance — meeting applicable anti-money laundering obligations, responding to lawful requests from relevant authorities and maintaining records as required.
• Platform improvement — analysing aggregate usage patterns (not individual profiling) to improve game selection, payment flows and overall user experience for players in Pakistan.
• Marketing communications — sending bonus offers, promotions and platform updates to players who have opted in to receive them. You may opt out at any time through your account settings.

We do not use automated decision-making that produces legal or similarly significant effects on your account without human review. If your account is flagged by automated systems — for example for a suspected duplicate or unusual activity — a member of the team will review it before any action is taken.

4Legal Basis for Processing

x1111 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual necessity — processing required to deliver the services you signed up for, such as running your account and processing your PKR transactions.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering checks and record-keeping requirements.
• Legitimate interests — processing carried out for purposes that are in our legitimate business interest and not outweighed by your rights, such as fraud detection and security monitoring.
• Consent — processing based on your voluntary, informed agreement, such as sending you marketing emails or promotional messages. You may withdraw consent at any time.

5Payment Data & PKR Transactions

All financial transactions on x1111 are denominated in Pakistani Rupees (PKR). We support deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and other mobile wallet options available within the cashier at the time of your transaction.

When you make a deposit or withdrawal, x1111 receives confirmation data from the payment provider — including the transaction reference, amount and the payment account identifier registered in your name. This information is stored securely and used exclusively to:

• Credit your account balance accurately and promptly.
• Process withdrawal requests back to your registered payment method.
• Resolve any payment disputes or discrepancies.
• Meet anti-money laundering record-keeping obligations.

x1111 requires that all payment methods used are registered in your own name. Third-party payments are not accepted. If we detect a mismatch between the account name on a payment and your registered profile, the transaction will be held pending verification and you will be contacted by support.

Full card numbers, CVV codes and mobile wallet PINs are never transmitted to or stored on x1111 systems. These are handled entirely by the respective payment providers under their own security standards.

6Sharing with Third Parties

x1111 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is shared with external parties only where necessary for the operation of the platform or as required by law. The categories of third parties involved are:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners and card networks, to facilitate PKR deposits and withdrawals.
• Identity verification providers — third-party KYC and AML services used to verify documents such as CNIC copies when required for account verification.
• Game software providers — the casino, live casino and sports betting software providers whose games appear on the x1111 platform. These providers may receive anonymised session data to ensure game integrity.
• Technology infrastructure — hosting, cloud storage and CDN providers used to deliver the platform reliably and securely. These providers process data on our behalf under strict data processing agreements.
• Analytics services — aggregate, non-personally identifiable usage data may be shared with analytics tools to help us understand platform performance.
• Legal and regulatory authorities — personal data may be disclosed to relevant authorities where required by applicable law, court order or in connection with the investigation of suspected fraud or money laundering.

Where third parties process data on our behalf, they are required to handle it only in accordance with our instructions and to maintain appropriate security measures. We do not allow third-party service providers to use your data for their own independent purposes.

7Cookies & Tracking Technologies

x1111 uses cookies and similar technologies to make the platform function correctly, remember your preferences and help us understand how the platform is being used. We do not use cookies to build advertising profiles or share your browsing behaviour with advertising networks.

The main types of cookies used on x1111 are:

• Essential cookies — required for the platform to work. These include session cookies that keep you logged in during your visit and security cookies that help detect unusual activity. You cannot opt out of essential cookies without losing access to core platform features.
• Functional cookies — remember your preferences such as language, currency display and game lobby layout, so you do not have to re-set them on every visit.
• Analytics cookies — collect anonymous, aggregated data about how visitors use the platform — for example, which pages are visited most often and where players tend to spend time in the game lobby. This data is used to improve the platform and is not linked to any individual account.
• Performance cookies — help us identify technical issues such as slow-loading pages or payment flow errors, so that we can address them quickly.

Most browsers allow you to manage cookie settings through the browser's privacy or settings menu. You can choose to block or delete cookies at any time; however, blocking essential cookies will prevent certain features of the platform from working correctly, including the ability to stay logged in.

x1111 does not use third-party advertising cookies or retargeting pixels. Our analytics tools are configured to anonymise IP addresses and are not used to build individual user profiles.

8Data Retention

x1111 retains personal data only for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required by applicable law.

• Active account data — retained for the lifetime of your account and for a reasonable period after it is closed, to enable us to handle any late queries or disputes.
• Transaction and financial records — retained for a minimum of five years from the date of each transaction in order to meet anti-money laundering and financial record-keeping requirements.
• Identity verification documents — retained for the period required by applicable law following account closure or the completion of the verification process.
• Support communications — retained for up to two years from the date of the last communication, unless an ongoing investigation or dispute requires them to be kept longer.
• Analytics and performance data — retained in anonymised, aggregated form and not linked to individual accounts after the initial processing period.

When data is no longer needed for the purpose it was collected and no legal retention obligation applies, it is securely deleted or anonymised. If you request deletion of your account, we will remove your personal data from active systems within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

9Data Security

Protecting your personal data is something we take seriously at x1111. We implement a combination of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction or disclosure of your information.

• TLS encryption — all data transmitted between your device and x1111 servers is encrypted using industry-standard TLS protocols.
• Access controls — access to personal data is restricted to authorised personnel who require it to carry out their job responsibilities. All staff with access to personal data are subject to confidentiality obligations.
• Secure infrastructure — platform servers are hosted in secure data centres with physical and network security controls including firewalls, intrusion detection and regular vulnerability assessments.
• Password storage — account passwords are hashed using industry-standard algorithms. x1111 does not store passwords in readable form and cannot retrieve your password — only reset it.
• Two-factor authentication — players are encouraged to enable 2FA on their accounts for an additional layer of protection beyond the password.
• Security monitoring — systems are monitored continuously for unusual activity. Automated alerts flag potential threats for immediate review by the security team.

Despite our best efforts, no system connected to the internet can be guaranteed 100% secure. If you become aware of any unauthorised access to your account or suspect a security breach, please contact our support team immediately so we can act on it without delay.

10Your Rights Over Your Data

You have a number of rights in relation to the personal data x1111 holds about you. These rights can be exercised at any time by contacting our support team with your request.

To exercise any of these rights, contact us via live chat or email at [email protected]. We will respond within a reasonable timeframe and in any case within 30 days of receiving a valid request. We may need to verify your identity before acting on a request to protect the security of your account.

If you have opted in to marketing communications and wish to stop receiving them, you can unsubscribe at any time through the link in any marketing email or by updating your notification preferences in your account settings.

11Children's Privacy

x1111 is strictly an adult gaming platform. Registration is only permitted for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

During registration, all players are required to confirm that they are of legal age. Where we have reasonable grounds to suspect that an account has been created by or on behalf of someone under 18, the account will be suspended immediately pending age verification. If it is confirmed that the account holder is a minor, the account will be permanently closed and any funds associated with it will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that your child has registered an account on x1111, please contact our support team immediately so that the situation can be resolved without delay.

12Changes to This Privacy Policy

x1111 may update this Privacy Policy from time to time to reflect changes to the platform, the services we offer or applicable legal requirements. The updated policy will always be published on this page with a revised "Last Updated" date at the top.

Where a change is material — meaning it significantly affects how we use your personal data or the rights available to you — we will make reasonable efforts to notify registered players in advance, either through an in-platform notification or via email to the address on your account.

Continued use of the x1111 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you disagree with the updated policy, you should stop using the platform and request account closure before the new version takes effect. You may request deletion of your personal data at that point in accordance with Section 10 above.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way x1111 handles your personal data, our support team is here to help. We are available 24 hours a day, seven days a week.

You can reach us through the live chat icon available on every page of the platform, or by emailing [email protected]. When contacting us about a data-related request, please include your registered username and a brief description of your query so we can direct it to the right person quickly.

For responsible gaming queries — including setting deposit limits, activating self-exclusion or accessing the responsible gaming tools — the dedicated section of your account settings provides the fastest access. Support can also assist with these directly if you prefer.